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Shipping Policy

Last Updated: December 2025

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Hard Hittin (“we,” “our,” or “us”) currently ships merchandise only. Alcoholic beverages are not available for direct shipping to consumers and may only be purchased through authorized retailers such as the LCBO and other licensed partners.

This Shipping Policy outlines how we process, handle, and deliver Hard Hittin merchandise purchased through our website or online channels.

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1. Shipping Availability

We currently ship merchandise within:

  • Canada (excluding remote areas where courier services are limited)

Shipping options and availability may vary depending on your location.

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2. Processing Times

Orders are typically processed within:

  • 2–5 business days for in-stock merchandise

  • Longer during high-volume periods, holidays, or product launches

You will receive an email notification once your order has been processed and shipped.

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3. Shipping Methods & Delivery Times

We use trusted courier partners to deliver orders. Approximate delivery times:

  • Ontario: 2–5 business days

  • Rest of Canada: 3–10 business days

Delivery times are estimates and may vary based on location, weather conditions, courier delays, or unforeseen circumstances.

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4. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Delivery address

  • Package weight and size

  • Courier rates

All shipping costs will be displayed before you complete your purchase.

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5. Tracking Information

Once your order is shipped, you will receive a tracking number (if available depending on the courier). Tracking updates may take 24–48 hours to appear.

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6. Incorrect Address or Delivery Issues

Please ensure your shipping information is accurate at the time of purchase.
We are not responsible for delays, lost packages, or additional fees resulting from:

  • Incorrect or incomplete addresses

  • Failed delivery attempts

  • Courier errors beyond our control

If a package is returned to us due to an incorrect address, additional shipping fees may apply to resend it.

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7. Damaged or Defective Items

If your merchandise arrives damaged or defective, contact us within 7 days of delivery with:

  • Your order number

  • Photos of the issue

  • A brief description

We will evaluate the claim and arrange a replacement or refund where appropriate.

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8. Returns & Exchanges

At this time, we do not offer returns or exchanges on merchandise unless the item is damaged, defective, or incorrect.
For any issues, please reach out to our team so we can make it right.

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9. Alcohol Purchases

Hard Hittin alcohol products are not shipped from our website.
They will be available exclusively through:

  • LCBO and authorized retailers

  • Licensed venues, restaurants, bars, and event partners

Please contact the retailer directly for questions about alcohol availability or returns.

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10. Contact Us

For questions about shipping, merchandise, or order support, please contact our team directly.

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